Terms of Service

1. The service

The app helps a society manage maintenance bills and receipts, accounts, notices, meetings, complaints, the gate and visitors, the member directory and related work. Features depend on the plan the society chooses. We may improve or change features over time; we will not remove a core feature from a paid plan during a period already paid for.

2. Accounts and roles

• You must be 18 or older to have your own login, and give true details.
• Keep your password and one-time passwords private. You are responsible for what is done from your account; sign out lost devices from My account.
• The society's committee decides who joins, which roles people have (chairman, secretary, treasurer, committee member, accountant, resident, guard) and what members see. Committee members must use their access only for the society's work.

3. The society's responsibilities

• Collect and enter members' data lawfully, keep it accurate and tell members how it is used — the society is responsible for its records.
• Set its own charges, late fees, rules and approvals in line with its bye-laws and the law that applies to it. The app follows the settings the committee chooses.
• Check bills before publishing them and keep its accounts; the app is a tool and does not replace the society's own decisions, audit or legal duties.

4. Money and payments

• Maintenance and other society payments go directly to the society's own UPI, bank or payment-gateway account. We never receive, hold or move the society's money and we charge no commission on collections.
• We are not a bank or a payment aggregator. Disputes about a payment between a member and the society are for them to settle; the app keeps the record of what was entered and approved.
• Payment-gateway, SMS or bank charges, if any, are set by those providers.
• Entries can be reversed but are never silently deleted, so every change stays visible in the records.

5. Subscription, trial and fees

• The society pays a subscription per flat as published in the app at the time of purchase, subject to the plan's minimum. Taxes apply as per law.
• New societies may get a free trial as shown at sign-up. Launch offers apply only as and while published.
• Fees are payable in advance for the chosen period. Fees once paid are not refundable, except where we fail to provide the service because of our own fault or where the law requires a refund.
• We may change prices for future periods with at least 30 days' notice in the app; the price of a period already paid does not change.
• If a subscription is not renewed, the society gets a short grace period, then the app becomes read-only for 90 days so members can see statements and receipts and the committee can download all its data.

6. Acceptable use

You agree not to:

• Post anything unlawful, false, abusive, hateful, obscene or defamatory, or harass anyone.
• Enter other people's personal data without the right to do so, or use member data for marketing outside the society.
• Use the buy & sell board, flat / office board or business directory for brokerage, spam or misleading offers.
• Try to access another society's data, break security, overload the service or copy the app.

7. Posts, listings and reports

• You keep ownership of what you post. You allow us to store and show it to the people your society's settings allow, only to run the app.
• Members can report posts; posts reported by several members are hidden until the committee decides, and the committee can take any post down.
• Buy & sell posts, flat / office board posts and business listings are made by members. We and the society do not check, recommend or guarantee them; you deal directly with the other member at your own judgement.

8. Third-party services

Payment gateways, SMS, e-mail, WhatsApp, maps and app stores are provided by other companies under their own terms. We are not responsible for their services.

9. Availability

We work to keep the app available and the data safe, with nightly backups. The service may sometimes be unavailable for maintenance or reasons outside our control. The guard app keeps entries on the phone when the internet drops and sends them when it is back.

10. Our rights in the app

The app, its design, code and name belong to Cybertron Softech LLP. You get a personal, non-transferable right to use it while these terms apply.

11. Disclaimers and limit of liability

• The app is provided as it is. Calculations follow the settings and entries made by the society; please check important figures.
• To the extent the law allows, we are not liable for indirect losses, lost profits or losses caused by wrong entries, a member's or committee's actions, or third-party services.
• Our total liability for any claim is limited to the subscription fees the society paid us in the 12 months before the claim (or ₹1,000 for a member who pays us nothing).

12. Suspension and ending

We may suspend an account or a society that seriously breaks these terms or the law, after notice where possible. You can stop using the app and delete your account at any time. A society can download all its data before it leaves.

13. Law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute by talking to you. Courts at Ahmedabad, Gujarat have jurisdiction.

14. Changes and contact

We may update these terms; important changes are announced in the app before they apply. Continuing to use the app after that means you accept the new terms.

Grievance Officer: Grievance Officer, Cybertron Softech LLP · SF-219, Vishala Supreme, Opp. Torrent Substation, S.P. Ring Road, New Nikol, Ahmedabad, Gujarat 382350 · E-mail: support@dwaaros.com